Question 1

¿Cómo puedo reservar?

Accepted Answer

Hay dos maneras.

1) Si encuentra el picnic que desea en el sitio web, haga clic en "Reservar ahora" y siga los pasos rápidos. Una vez que haya terminado, la fecha será suya y nos pondremos en contacto para obtener más detalles y compartir la ubicación exacta del picnic. contigo

2) Ponte en contacto con nosotros, te responderemos si tienes alguna y te guiaremos en el proceso de reserva.

Question 2

¿Qué está incluido?

Accepted Answer

Como brindamos diferentes tipos de servicios con una variedad de precios diferentes, consulte la página de cada servicio, se especificará allí.
Si aún tienes dudas no dudes en ponerte en contacto con nosotros, estaremos encantados de aclarártelo.

Question 3

¿Recibo un reembolso si decido cancelar el evento?

Accepted Answer

Nuestra empresa ofrece reembolsos si comunica su deseo de cancelar el evento hasta 7 días antes de la fecha y hora reservadas, después de esta fecha límite no podremos emitir ningún reembolso de ningún servicio reservado. Entendemos que las circunstancias personales pueden cambiar, por lo que permitimos a los usuarios reprogramar una reserva. Los usuarios que deseen reprogramar una reserva deben avisar con 72 horas de antelación al equipo de The Picnic Heaven antes de la reserva programada.
La nueva fecha reprogramada debe realizarse dentro de los 90 días posteriores a la reserva original. Si no puede elegir una fecha de inmediato y desea mantener abiertas las posibilidades, también podemos enviarle un vale (equivalente al monto pagado) con una validez de 90 días.

Question 4

¿Qué pasa si el día que está programado mi evento hace mal tiempo?

Accepted Answer

Se permite la reprogramación en caso de condiciones climáticas impredecibles e inclementes. Si el pronóstico predice malas condiciones climáticas (fríos/vientos extremos o lluvia) el día de su evento, le permitiremos reprogramar la reserva para cualquier fecha futura disponible dentro de los 90 días de su reserva original.
Comuníquese con nosotros al menos 24 horas antes de la reserva programada para informarnos que desea reprogramar por este motivo.

Question 5

¿Dónde puedo realizar mi Picnic?

Accepted Answer

Valencia es la ciudad de hermosos parques y playas, por lo que normalmente es allí donde organizamos nuestros eventos.
Pero también puede ser una villa, un Airbnb o una habitación de hotel.
Siéntase libre de aportar ideas y, si es posible, estaremos encantados de hacerlo realidad.

Question 6

¿Qué pasa si llego tarde a mi picnic?

Accepted Answer

Como puede imaginar, hay una cantidad sustancial de trabajo detrás de las cortinas de un evento de este tipo y trabajamos dentro de un cronograma apretado para asegurarnos de que esté listo en el momento acordado. Obviamente entendemos que pueden ocurrir eventos inesperados por lo que permitimos un retraso máximo de 20 minutos (aunque le pedimos que llegue a tiempo por favor).
Después de eso, se cobrará un cargo por retraso si los usuarios llegan tarde más de 20 minutos después de la hora de inicio programada. Si los invitados no se presentan dentro de los 45 minutos de la hora de inicio programada, el equipo de The Picnic Heaven comenzará a limpiar y no se procesarán reembolsos.
Los huéspedes que lleguen entre 20 y 45 minutos tarde estarán sujetos a un recargo de 20€ por retraso.

Question 7

¿Tengo que esperar hasta el final programado del evento o puedo salir en cualquier momento?

Accepted Answer

Le rogamos que espere hasta que uno de los miembros de nuestro equipo llegue al final programado de la experiencia.
A tu llegada se te proporcionará un contacto del miembro del equipo con el que podrás estar en contacto en cualquier momento que necesites. En caso de que desees salir antes de la hora de finalización programada, envíale un mensaje de texto al miembro del equipo y estará contigo en breve para que puedas salir.
Está prohibido dejar el sitio de Picnic sin supervisión en ningún momento según la política de nuestra empresa. Se le cobrará si el material alquilado se encuentra dañado o es robado.

Question 8

¿Dónde puedo encontrar "términos y condiciones"?

Accepted Answer

Right here:

TERMS AND CONDITIONS

The Picnic Heaven is a luxury picnics and events service.

Under this Agreement, I agree to hire The Picnic Heaven as a professional luxury picnics and events service.

Cancellation/Refund Policy
Our company does offer Refunds up to 7 days prior the booking date and time, after this deadline we won’t be able to issue any refund of any services booked. 
We understand personal circumstances may change so we allow users to reschedule a booking. Users who wish to reschedule a booking must give a 72 hours notice to The Picnic Heaven team prior to the scheduled booking. The new rescheduled date must be within 90 days of the original booking.

Weather Conditions: Rescheduling is allowed for unpredictable and inclement weather conditions. If the forecast predicts bad weather conditions (extreme colds/winds/rain) on the day of your event, we will allow you to reschedule the booking to any future available date within 90 days of your original booking. Please reach out to us at least 24 hours prior to the scheduled booking to let us know you wish to reschedule.

Late Policy and Fees
A late fee will be charged if users are late more than 20 minutes after the scheduled start time. 
If guests do not show up within 45 minutes of the scheduled start time, the The Picnic Heaven team will start clean up and no refunds will be processed. Guests who are between 20 and 45 minutes late are subject to a 20€ late fee. 
In the event that I am more than 20 minutes late after the scheduled start time, I acknowledge and agree to pay The Picnic Heaven late fees.

Property Damage
In the event that any damage to equipment or facilities occurs as a result of my, my family's or my friend’s willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness.

I agree to leave the premise/outdoor area, and all items located thereon, in as good order and condition as they were immediately prior to my use of the premises, and to pay for any damage plus any additional fees that may occur to the premises by me, and/or invitees. 
During the duration of the rental period, clients are prohibited from submerging or exposing the rented materials to water, including but not limited to, the sea, lakes, rivers, or any other bodies of water. This prohibition extends to prevent any damage caused by wet materials, and clients are liable for any damages incurred as a result of non-compliance with this condition

Waiver and Release of Liability
In consideration of the risk of injury while participating in The Picnic Heaven’s services (the "Activity"), and as consideration for the right to participate in the Activity, I hereby, for myself, my heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activity, and do hereby release and forever discharge The Picnic Heaven, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, for any physical or psychological injury, including but not limited to illness, paralysis, death, damages, economical or emotional loss, that I may suffer as a direct result of my participation in the aforementioned Activity, including traveling to and from an event related to this Activity.
I am voluntarily participating in the aforementioned Activity and I am participating in the Activity entirely at my own risk. I am aware of the risks associated with traveling to and from as well as participating in this Activity, which may include, but are not limited to, physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability (including paralysis), economic or emotional loss, and death. I understand that these injuries or outcomes may arise from my own or others' negligence, conditions related to travel, or the condition of the Activity location(s). Nonetheless, I assume all related risks, both known or unknown to me, of my participation in this Activity, including travel to, from and during this Activity.
I agree to indemnify and hold harmless The Picnic Heaven against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. If The Picnic Heaven incurs any of these types of expenses, I agree to reimburse The Picnic Heaven.

I hereby certify that I understand the above risks associated with this activity and agree that The Picnic Heaven shall not be responsible for any injuries or losses during any event and service.
Additionally, I agree to be held solely responsible if my negligence, willful misconduct, or disregard for the rules of activity name leads to damage to others or to The Picnic Heaven’s property. I agree to voluntarily give up or waive any right that I otherwise have to bring a legal action against The Picnic Heaven for personal injury or property damage.In the event that I should require medical care or treatment, I agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance.
Any legal manners arising from this release of liability shall take place in the state of Spain as agreed.

Electronic Communications
Visiting our website or sending emails to The Picnic Heaven constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Children Under Thirteen
The Picnic Heaven does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use our website only with permission of a parent or guardian.

Picnics de lujo en Valencia

Cumpleaños y aniversarios

Pedidas de mano

Despedidas de soltera, baby showers etc...

Creación de equipos y empresas

Nuestros servicios

Valentine's Day Picnic

Picnic Romántico

Friends & Family Set up

Picnic Kit con Catering

¡Reúne al escuadrón!

Nuestra historia

Horario de trabajo

¿Estás pensando en disfrutar de un Picnic con todo el equipo? ¿O simplemente aún no has encontrado el evento que buscas?

Rellena el formulario y cuéntanos qué estás soñando, ¡lo haremos realidad!

Nuestras Especialidades

Atención al cliente

Experiencia en el sector

Prácticas Sostenibles

Síganos