Friends & Family Set up

Política de cancelación

The Picnic Heaven is a luxury picnics and events service. Under this Agreement, I agree to hire The Picnic Heaven as a professional luxury picnics and events service.  Cancellation/Refund Policy Our company does offer Refunds up to 7 days prior the booking date and time, after this deadline we won’t be able to issue any refund of any services booked. We understand personal circumstances may change so we allow users to reschedule a booking. Users who wish to reschedule a booking must give a 72 hours notice to The Picnic Heaven team prior to the scheduled booking. The new rescheduled date must be within 90 days of the original booking.  Weather Conditions: Rescheduling is allowed for unpredictable and inclement weather conditions. If the forecast predicts bad weather conditions (extreme colds/winds/rain) on the day of your event, we will allow you to reschedule the booking to any future available date within 90 days of your original booking. Please reach out to us at least 24 hours prior to the scheduled booking to let us know you wish to reschedule. Late Policy and Fees A late fee will be charged if users are late more than 20 minutes after the scheduled start time. If guests do not show up within 45 minutes of the scheduled start time, the The Picnic Heaven team will start clean up and no refunds will be processed. Guests who are between 20 and 45 minutes late are subject to a 20€ late fee. In the event that I am more than 20 minutes late after the scheduled start time, I acknowledge and agree to pay The Picnic Heaven late fees. Property Damage In the event that any damage to equipment or facilities occurs as a result of my, my family's or my friend’s willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness. I agree to leave the premise/outdoor area, and all items located thereon, in as good order and condition as they were immediately prior to my use of the premises, and to pay for any damage plus any additional fees that may occur to the premises by me, and/or invitees.  During the duration of the rental period, clients are prohibited from submerging or exposing the rented materials to water, including but not limited to, the sea, lakes, rivers, or any other bodies of water. This prohibition extends to prevent any damage caused by wet materials, and clients are liable for any damages incurred as a result of non-compliance with this condition

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